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ServicesCorporate Spanish Bilingual TrainingThe Spanish bilingual training model is tailored to various industries with an emphasis on customer service and employee relations.
ICTM offers Workplace Spanish® programs that have helped more than 50,000 adults cut through the language barrier at their workplace. You can improve your communication skills and reap the benefits of better teamwork, productivity & service.
For employees, we offer the opportunity to improve their communication and customer service skills with Hispanic customers, to attract new and retain existing Spanish speaking customers. For management, we provide training programs tailored to the company or organization’s specific needs, enabling them to acquire the skills to communicate better with Hispanic employees and to improve employee relations and performance. For Hispanic employees, we offer the opportunity to improve their communication skills in English to communicate better with co-workers, management and customers. These are results-oriented programs that will increase your organization's opportunities to achieve corporate goals. Training sessions are customized and conducted at the client's site. Workshops and SeminarsCustomized workshops and seminars are designed to introduce products and services available to the customers, assisting them to determine which are most suitable to their financial needs, and how to use them as tools to achieve their financial goals.These workshops and seminars are conducted at a location chosen by the client. Hispanic MarketingThis service is designed to create, translate and adapt fundraising campaigns and promotional materials to target the Hispanic market, and to acquire and develop lasting relationships with Hispanic donors and customers.Translation and Interpretation ServicesTranslation, editing and interpretation services are offered. The translation and editing services are available for websites.
20140 Scholar Drive, Suite 223, Hagerstown, MD 21742
Phone: 240-420-0803 • Fax: 240-329-4879 • E-mail: info@ictmllc.com
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